The very first thing to know about providing a superb property viewing experience is that your tenant isn’t solely looking into your rental home. They are also deciding whether they want to rent the home from you. A rushed or negative experience may repel otherwise qualified applicants and make it so hard to keep your property occupied. So, managing that experience is a skill that you can and should be improved and enhanced well. Just practice being nice and polite on the phone, no matter how stressed or tired you may be. Always do remember that the person on the phone is someone worthy of your courtesy and respect, and that can help in guiding how you interact with them.
If and when the property viewing has been scheduled, you have a greater chance to enhance that first impression of you and your rental home by using a few more customer service strategies. Take one example, when you come for your viewing appointments, show up as a professional. This simply means that you should dress nicely, in business or business casual clothes. You should additionally see to it that you are prepped to answer your applicant’s questions, not just about the property but also about the neighborhood, nearby amenities, schools, public transportation, and other points of interest. If, in any case, your prospects don’t ask, ensure to subtly work the area’s best selling points into the conversation as you take them around the entire property.
In addition to professionalism, it’s a good idea to also interact with each applicant on a personal level. By way of example, as you say hello to each prospective tenant, be sure to ask their name and use it during your tour. Not only is this considered polite, but it will help them understand that you see them as an individual, not just your next rent check. The secret to selling anything is to establish a personal connection. You can do this by taking advantage of uncomplicated methods, such as asking questions about them, their interests or work, or other appropriate topics. Just stay away from anything that may be viewed as too personal or that might make your applicant uncomfortable (religion, politics, or family status, for example).
Lastly, it’s necessary to always bring to mind that while renting a house is your business, to your prospective tenant, it is about finding their next home. They would be emotionally or mentally exhausted from their search or be overly inquisitive. Whatever the case, greeting them with a pleasant tone and a decent, well-maintained property can help you and the rental property be outstanding and really stand out from the crowd. A home is a place that should feel inviting and safe, even for renters. Whatever you can do to make them think and see themselves living, relaxing, cooking meals, and enjoying life in the home will greatly increase your chances of leasing your rental property quickly.
By taking the time to understand and take advantage of these and other good customer service techniques, you may find that vacancies are suddenly a thing of the past.
Whether you’ve already got a lease signed for your investment property or need someone to find a tenant for you, Real Property Management Vesta can help manage your rental. Contact us online or give us a call at 478-257-7055.